IT departments are becoming service brokers, effectively combining public and private clouds to offer what really matters to support business.
You shouldn’t be particularly worried about cybercrime if you live in Japan, but very careful if staying in Russia or Latin America. Latest data from industry observer Comparitech rank Japan, France and Canada as the most prepared countries in facing IT attacks and protecting digital data from citizens and businesses.
We know Artificial Intelligence is being increasingly used to feed customer care processes and even basic sales activities, but we might be disappointed to hear that a machine is picking up our ticket when reaching our company’s help desk.
Present and future ITSM roles will not be based on technical and operational capabilities only but would require a deeper understanding of business needs to design and deliver the tools which could add real value to the organisation and its people.
Most companies across different industries face the effects of digital transformation, software is taking centre stage and many IT departments are challenged with the request of more performing, reliable and integrated applications to support key business processes.