GDPR obligations also turned out to be an opportunity to improve IT processes and put privacy and data protection at the core of IT decisions.
DevOps is becoming more popular among service desk operators. Someone is convinced it will outdo ITSM, others can’t wait for it; others believe it is not a threat at all. We need to acknowledge a new dynamic is establishing in relationships between business people, who set goals and dictate requirements for new corporate applications and tools, software development teams, and IT operations, who have to ensure business continuity, data availability and the highest possible efficiency.
As Artificial Intelligence (AI) is increasingly transforming business processes, many organizations are considering the opportunity to leverage it to improve existing and future IT Service Management (ITSM) practices.
Artificial Intelligence (AI) has already started to change the IT Service Management (ITSM) scenario: we don’t expect AI to replace ITSM solutions as we conceive them today, but in the next five years AI-based platforms will surely make traditional ones obsolete.
You shouldn’t be particularly worried about cybercrime if you live in Japan, but very careful if staying in Russia or Latin America. Latest data from industry observer Comparitech rank Japan, France and Canada as the most prepared countries in facing IT attacks and protecting digital data from citizens and businesses.