Companies value reliable post-implementation support services and the flexibility to extend the ITSM platform with additional capabilities over time. Price doesn’t appear among top software selection criteria – although IT managers appreciate convenient, yet performing solutions.
You shouldn’t be particularly worried about cybercrime if you live in Japan, but very careful if staying in Russia or Latin America. Latest data from industry observer Comparitech rank Japan, France and Canada as the most prepared countries in facing IT attacks and protecting digital data from citizens and businesses.
We know Artificial Intelligence is being increasingly used to feed customer care processes and even basic sales activities, but we might be disappointed to hear that a machine is picking up our ticket when reaching our company’s help desk.
Present and future ITSM roles will not be based on technical and operational capabilities only but would require a deeper understanding of business needs to design and deliver the tools which could add real value to the organisation and its people.