GDPR, one year later
GDPR obligations also turned out to be an opportunity to improve IT processes and put privacy and data protection at the core of IT decisions.
KRIU2019-10-02T12:44:19+00:00October 2nd, 2019|Categories: Blog|Tags: ITSM|
GDPR obligations also turned out to be an opportunity to improve IT processes and put privacy and data protection at the core of IT decisions.
KRIU2019-09-11T14:15:13+00:00September 11th, 2019|Categories: Blog|Tags: devops, IT help desk, ITSM|
DevOps is becoming more popular among service desk operators. Someone is convinced it will outdo ITSM, others can’t wait for it; others believe it is not a threat at all. We need to acknowledge a new dynamic is establishing in relationships between business people, who set goals and dictate requirements for new corporate applications and tools, software development teams, and IT operations, who have to ensure business continuity, data availability and the highest possible efficiency.
KRIU2019-09-03T14:10:08+00:00September 3rd, 2019|Categories: Blog|Tags: AI, ITSM|
As Artificial Intelligence (AI) is increasingly transforming business processes, many organizations are considering the opportunity to leverage it to improve existing and future IT Service Management (ITSM) practices.
KRIU2019-07-09T15:36:02+00:00July 9th, 2019|Categories: Blog|Tags: AI, ITSM, ITSM professionals|
Artificial Intelligence (AI) has already started to change the IT Service Management (ITSM) scenario: we don’t expect AI to replace ITSM solutions as we conceive them today, but in the next five years AI-based platforms will surely make traditional ones obsolete.
KRIU2019-06-20T08:13:49+00:00June 20th, 2019|Categories: Blog|Tags: AI, ITIL, ITSM, ITSM professionals|
From AI to cloud migration, from mobile to ITIL4, there are at least seven trends we should watch in the near future.
KRIU2019-06-12T11:15:41+00:00June 12th, 2019|Categories: Blog|Tags: ITSM|
As the digital transformation season moves forward, we need to acknowledge that the same definition of IT services has evolved over time
KRIU2019-07-24T09:07:06+00:00March 20th, 2019|Categories: Blog|Tags: cio, ITSM|
IT departments are becoming service brokers, effectively combining public and private clouds to offer what really matters to support business.
KRIU2019-03-08T15:53:44+00:00March 4th, 2019|Categories: Blog|Tags: cybersecurity, emergency response director, ITSM, Kriu 4ITO|
You shouldn’t be particularly worried about cybercrime if you live in Japan, but very careful if staying in Russia or Latin America. Latest data from industry observer Comparitech rank Japan, France and Canada as the most prepared countries in facing IT attacks and protecting digital data from citizens and businesses.
KRIU2019-02-27T11:40:27+00:00February 27th, 2019|Categories: Blog|Tags: ITSM|
No need to remind how important IT services are to support company processes
KRIU2019-02-19T11:27:04+00:00February 19th, 2019|Categories: Blog|Tags: ITSM|
The co-creation approach allows IT services to be naturally aligned with business objectives and priorities, thus contributing to the overall corporate performance and results. This is true for IT Service Management too.
This End User Software License Agreement (“Agreement”) is made and entered into by and between Kriu Limited, an Irish corporation with its principal office in Dublin, 7 D’Olier Street, Dublin 2 (hereinafter “KRIU”) and User (hereinafter “Customer” or “Licensee”), and is effective and binding on the date defined below as Effective Date.
In consideration of the mutual promises herein contained, the parties agree as follows:
The following terms, when used in this Agreement, shall have the following meanings:
Software on delivery.
compatible with any particular hardware or software platform, or that the operation of the licensed software will be uninterrupted or error free, or that defects in the licensed software will be corrected. The entire risk as to the results and performance of the licensed software is assumed by customer. Furthermore, KRIU does not warrant or make any representation regarding the use or the results of the use of the licensed software or related documentation in terms of their correctness, accuracy, quality, reliability, appropriateness for a particular task or application, currentness, or otherwise. No oral or written information or advice given by KRIU or KRIU’s authorized representatives shall create a warranty or in any way increase the scope of warranties provided in this agreement.
(d) Customer, at the request of KRIU, providing all reasonable assistance to KRIU in connection with the defence, litigation, and settlement by KRIU of the Claim; and (e) KRIU having sole control over the selection and retainer of legal counsel, and over the litigation or the settlement of each Claim. KRIU will indemnify Customer from any judgment finally awarded, for which all avenues of appeal have been exhausted, or any final settlement in connection with any Claims, provided all the conditions of this section are satisfied.
then, upon the occurrence of such event (each, an “Event of Default”), the other party may immediately terminate this Agreement by giving notice of such termination to the defaulting party and/or may exercise any and all other rights and remedies under this Agreement, at law, or in equity.
KRIU shall not be responsible for failures of its obligations under this Agreement to the extent that such failure is due to causes beyond KRIU’s control, including, but not limited to, acts of God, war, acts of any government or agency thereof, fire, explosions, epidemics, quarantine restrictions, strikes, delivery services, telecommunication providers, labor difficulties, lockouts, embargoes, severe weather conditions, delay in transportation, or delay of suppliers or subcontractors.
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KRIU acknowledges that it is at all times acting as an independent contractor under this Agreement and except as specifically provided herein, not as an agent, employee, joint-venturer, or partner of Customer.
Any notices required or permitted to be given hereunder by either party to the other shall be in writing and shall be deemed duly given or made if delivered: (1) by electronic mean, including e-mail and facsimile; (2) by courier or by a nationally recognized delivery company; or (3) by registered or certified mail, postage prepaid, return receipt requested, in each case, addressed to the parties at the addresses specified at the heading of this Agreement (or to such other addresses as the parties may request in writing by notice given pursuant to this Section).
Neither this Agreement nor any interest in this Agreement may be assigned by Customer without the prior express written approval of KRIU. KRIU may assign, pledge, mortgage, sell to a third party, or otherwise dispose of all or any portion of this Agreement, provided that such action shall not relieve KRIU or its assignees of its obligations to Customer under this Agreement or reduce Customer’s rights hereunder.
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This Web site privacy policy describes how Omninecs Holding Ltd (OMNINECS) protects and makes use of the information provided when using KRIU Web site.
This privacy policy is updated from time to time. The latest version is published on this page.
OMNINECS reserves the right to change or modify this Privacy Policy at any time, it is strongly recommended to visit this page very often.
If the User does not agree to any of these changes, the User must cease using this Web site, and can ask the Data Controller to remove all Personal Data.
Should you have any question about this policy, please email info@omninecs.com
Data Controller and Owner
Omninecs Holding Ltd
3rd Floor East,
12 Bridewell Place
London EC4V 6AP
United Kingdom
OMNINECS gathers and uses some information in order to provide products and services and to enable certain functions on this Web site.
Among the types of Personal Data collected, by itself or through third-parties, there are: email address, first name, last name, company name, phone number, Cookies and Web site Usage data.
Other Personal Data collected may be described in other sections of this privacy policy or by dedicated explanation text in conjunction with the Personal Data collection.
The Personal Data may be directly provided by the User, or collected automatically when using this Web site.
Any use of Cookies – or of other tracking tools – by this Web site or by third-party services used by this Web site, unless stated otherwise, help to identify Users and track their preferences, with the aim of providing the service as requested by the User.
Users are responsible for any Personal Data of third-parties obtained, published or shared through this Web site and confirm that they have the third party’s consent to provide such information to the Owner.
How and where Personal Data is processed
OMNINECS processes Personal Data in a proper manner and takes proper security measures to prevent unauthorized access, disclosure, alteration, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following procedures and modes strictly related to the purposes indicated.
Occasionally, User’s Personal Data may be accessible to other subjects involved with the Web site operation, such as administration, sales, marketing, legal, system administration or external companies (such as third-party web agencies, providers, mail carriers, hosting providers, IT companies, communications agencies) appointed by the Owner. A list of these parties is available at any time upon request.
User’s Personal Data is processed at the Data Controller’s operating offices and in any other places that the Data Controller considers necessary to carry out the process properly. For further information, please contact the Data Controller.
The Data is stored for the time necessary to offer the service requested by the User. The User can always ask the Data Controller to suspend or remove all Personal Data.
Usage of collected Personal Data
User’s Personal Data is collected to allow the Owner to provide its services in conjunction with the following purposes:
Analytics and Contacting the User.
The services listed in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.
Google Analytics (Google Inc.)
Google Analytics is a web analytics service by Google Inc. (“Google”) that tracks and reports Web site traffic. Google uses Personal Data collected to track and analyze the use of this Web site, to generate reports on User activities and share them with other Google services. Google may use the Data collected to customize the ads of its own advertising activity. As Personal Data, Google collects Cookies and Usage data.
Learn more about Google Privacy Policy and the Opt Out options.
Mailing List or Newsletter (This Web site)
By subscribing to the mailing list or the newsletter, the User’s email address will be added to the contact list. The User might receive email messages containing information of commercial or promotional nature concerning KRIU Web site. As Personal Data, the Data Owner will collect the email address.
Contact form (This Website)
By filling in the contact form with Personal Data, the User authorizes OMNINECS to use these details to reply to requests for information, quotes or any other kind of request as indicated in the very form.
As Personal Data, the Data Owner will collect the email address, first name, last name and phone number and company name.
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This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.
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A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognize your browser. If you want to learn more about the general uses of cookies, including how to stop them from being stored by your computer, please visit Cookiepedia.
Usage Data
Usage Data is the information collected automatically from this website – or third-party services employed in this website – which can include the IP address, browser type, operating system, the page visited and the time spent on each page, how many users visited the website, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer, the country of origin, and the details about the path followed within the website referring to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.
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If you want, you can disable the use of cookies by personalizing the settings of the internet browser or adjusting the relevant setting of the device in use by setting the removal of all cookies or by activating an alert when cookies are recorded.
This website uses the following kind of cookies, including third-parties' cookies such as Google Analytics' cookies:
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These cookies can keep count of the visits and traffic sources and allow them to measure and improve website performance. These cookies enable saving browsing preferences and improve the user's browsing experience. Among these cookies are, for example, those to set the language and country of preference.
This site uses different types of cookies. Some cookies are placed by third-party services that appear on our pages.
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Necessary cookies help make a website usable by enabling basic functions like page navigation and
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Statistics
Statistic cookies help us to understand how visitors interact with the website by collecting and reporting information anonymously. The service is provided through the use of a third-party service by Google, named Google Analytics. Learn more about Google Privacy Policy and the Opt Out options.
Marketing
Marketing cookies are used to track visitors across websites. Google may use the data collected to customize the ads. They are used to display ads that might be relevant and engaging for users. The service is provided through the use of a third-party service by Google, named Google Analytics. Learn more about Google Privacy Policy and the Opt Out options.
More information about our Cookie Policy