ITSM professionals

/Tag: ITSM professionals

ITSM: Artificial Intelligence is more than automation

2019-07-09T15:36:02+00:00July 9th, 2019|Categories: Blog|Tags: , , |

Artificial Intelligence (AI) has already started to change the IT Service Management (ITSM) scenario: we don’t expect AI to replace ITSM solutions as we conceive them today, but in the next five years AI-based platforms will surely make traditional ones obsolete.