The 2007 version of the Information Technology Infrastructure Library (ITIL) marked the official starting date of Business Service Management (BSM), at first welcomed as the opportunity to deliver business services to relevant customers.
Most organisations have risk assessment and vulnerability check routines, but when a crisis blows up, they happen to say “that’s not what we were expecting or prepared for”. How is this possible?
Innovation doesn’t happen by chance: it relies on a combination of inspiration and expertise. That’s why most visionary CIOs and senior IT executives are gathering together this week at Gartner Symposium/ITxpo 2018, the leading European technology conference taking place at the Barcelona International Convention Centre (CCIB) until November 8th, 2018.
In case of emergency, companies' response is often confused and inefficient. Shared methodologies and tools, with a coordinated approach and metrics, allow a better incident response and resolution and improve the organizational resilience.