Twitter and social media data can be leveraged to identify disaster-related events and generate highly accurate, real-time summaries to guide response activities.
In emergency situations, many people try to do quickly what they do not ordinarily do, in an environment they are not familiar with. A quiet, familiar environment improves Incident Response, mitigates risks and increases resilience.
Climate change, natural disasters, energy blackouts and man-made events are adding extra pressure on Cities, putting more than 540 billion dollars of global GDP at risk every year. That’s key finding of Lloyd’s City Risk Index, built in collaboration with Cambridge University.
Disaster Recovery plans should be integrated with ITSM to ensure highest possible effectiveness.