DevOps and ITSM: are they coming together?

2019-09-11T14:15:13+00:00September 11th, 2019|Categories: Blog|Tags: , , |

DevOps is becoming more popular among service desk operators. Someone is convinced it will outdo ITSM, others can’t wait for it; others believe it is not a threat at all. We need to acknowledge a new dynamic is establishing in relationships between business people, who set goals and dictate requirements for new corporate applications and tools, software development teams, and IT operations, who have to ensure business continuity, data availability and the highest possible efficiency.