As Artificial Intelligence (AI) is increasingly transforming business processes, many organizations are considering the opportunity to leverage it to improve existing and future IT Service Management (ITSM) practices.
Artificial Intelligence (AI) has already started to change the IT Service Management (ITSM) scenario: we don’t expect AI to replace ITSM solutions as we conceive them today, but in the next five years AI-based platforms will surely make traditional ones obsolete.
Welcoming robots among white collars will require managers and executives to change their competence mix. As some tasks can be automated and delegated, future bosses should mature more soft skills such as negotiation, conflict and talent management abilities.
In a dynamic food market, consumers’ desire for more pleasing and social media friendly products is thus boosting marketers’ creativity, but also accelerating the digital transformation of production plants and facilities. Why shouldn’t food businesses take advantage of this future-looking opportunity?
We know Artificial Intelligence is being increasingly used to feed customer care processes and even basic sales activities, but we might be disappointed to hear that a machine is picking up our ticket when reaching our company’s help desk.
Artificial Intelligence represents a revolution in software development. In the future, developers will be asked to create the best environment for machines to decide how they want to solve the tasks they are charged with.