Support

Our Support Plans provide software updates, upgrades, and the technical support you need to ensure your IT environment runs smoothly.

Support2019-02-14T16:54:39+00:00

All our customers around the world will be supported by a free basic level of assistance, and we also offer a full range of additional support formulas; guaranteeing you receive the very best support possible.

Support available in English. Other languages accepted for inquiries only.

Support available in English. Other languages accepted for inquiries only.

Software Support Maintenance Plans

FREE

  • Support hours open 8 hrs, five days a week
  • Email ticket creation
  • Best effort SLA

BASIC

  • Support hours open 8 hrs, five days a week, local business time
  • Email ticket creation
  • Service Desk ticket creation
  • Service Desk Account
  • 4-day response time
  • Quarterly early updates
  • Annual early upgrade

SILVER

  • Support hours open 12 hrs, five days a week, local business time
  • Email ticket creation
  • Service Desk ticket creation
  • Service Desk Account
  • 2-day response time
  • Quarterly early updates
  • Annual early upgrade
  • Quarterly update installations
  • Annual upgrade installation

GOLD

  • Support hours open 12 hrs, seven days a week, local business time
  • Email ticket creation
  • Service Desk ticket creation
  • Service Desk Account
  • 2-day response time
  • Quarterly early updates
  • Annual early upgrade
  • Quarterly update installations
  • Annual upgrade installation

PLATINUM

  • Support hours open 24/7
  • Email ticket creation
  • Service Desk ticket creation
  • Service Desk Account
  • 4-hour response time
  • Quarterly early updates
  • Annual early upgrade
  • Quarterly update installations
  • Annual upgrade installation

Choose the support system that is right for you and
your company. You only pay for what you need.

Request a quote