Support

Our Support Plans provide software updates, upgrades, and the technical support you need to ensure your IT environment runs smoothly.

Support2018-11-09T10:49:49+00:00

All our customers will be supported by a free basic level of assistance and we also offer a full range of additional support formulas; guaranteeing you receive the very best support possible.

Software Support Maintenance Plans

FREE

  • Support hours open 8 hrs, five days a week
  • Email ticket creation
  • Best effort SLA

BASIC

  • Support hours open 8 hrs, five days a week
  • Email ticket creation
  • Service Desk ticket creation
  • Service Desk Account
  • 4-day response time
  • Quarterly early updates
  • Annual early upgrade

SILVER

  • Support hours open 12 hrs, five days a week
  • Email ticket creation
  • Service Desk ticket creation
  • Service Desk Account
  • 2-day response time
  • Quarterly early updates
  • Annual early upgrade
  • Quarterly update installations
  • Annual upgrade installation

GOLD

  • Support hours open 12 hrs, seven days a week
  • Email ticket creation
  • Service Desk ticket creation
  • Service Desk Account
  • 2-day response time
  • Quarterly early updates
  • Annual early upgrade
  • Quarterly update installations
  • Annual upgrade installation

PLATINUM

  • Support hours open 24/7
  • Email ticket creation
  • Service Desk ticket creation
  • Service Desk Account
  • 4-hour response time
  • Quarterly early updates
  • Annual early upgrade
  • Quarterly update installations
  • Annual upgrade installation

Choose the support system that is right for you and
your company. You only pay for what you need.

Request a quote