No organisation has the resources to get ready for any possible threat, but there are some crisis occurrences that are particularly hard to be anticipated: the so-called asymmetric events. They have a low probability to happen and would require huge preparation costs, on the other hand they would cause immense damages and destruction if coming true.

Most natural disasters have some asymmetric aspects (think of earthquakes in non-seismic areas, or destructive wildfires close to urban communities), but the unexpectedness might mark out some geopolitical crises, terroristic or cyberattacks as well. In all cases, a crisis surprises people, makes them feel vulnerable and inadequate as for response capabilities. An effective crisis preparedness program should put in place the right resources, procedures and skills to handle different crisis scenarios, tackling the most probable ones with appropriate preventive measures.

Some new crisis management approaches, specifically linked to asymmetric events, suggest defining meta-readiness plans, thus moving away from a single or a group of vulnerabilities to test a framework for a wider range of adverse situations. This would help people to react even to the unexpected, and better coordinate emergency actions and interactions. A solid intelligence capability is needed, as the organisation is challenged to constantly monitor a number of events and information sources to detect where the crisis might come from, and which impact it might have.

At Gartner Symposium/ITxpo 2018, taking place in Barcelona (Spain) from November 4th to 8th 2018, we are proud to introduce EMERGENCY RESPONSE DIRECTOR powered by KRIU, our new crisis management and mass notification tool supporting business continuity teams to successfully manage disasters and critical events. ERD enables systematic and well-organised response, as it provides an integrated and intuitive software solution to early detect threats and orchestrate reaction, minimise the impact to the business and improve organisational resilience.

How does it work? When authorities and relevant sources (institutional bodies, news agencies, social media, etc.) report an issue or a possible critical situation, ERD automatically collects and aggregates information, offering the operator all he or she needs to know to assess the impacted area, processes and assets, and decide its severity level.

Then, ERD supports crisis response by defining a series of milestones, each including specific actions to be taken and key stakeholders to be engaged through e-mail, SMS or satellite messages. A built-in chat is provided to support internal communications even if the company servers are down. When the crisis event is closed, and all tasks have been completed, customized reports can be quickly generated for post-crisis evaluation and learning.

Join us at Gartner Symposium/ITxpo 2018 to learn more about ERD and the other KRIU solutions: you will find us at the Barcelona International Convention Centre among Emerging Technologies Exhibitors