Mobile technologies are changing the way people communicate, work and live – and this represents a major transformation for IT departments, as most employees are expected to use mobile devices as business tools, regardless the fact they are working at office or from remote. CIOs are therefore forced to change their approach to technology and take users experience as the core element of any IT evolution strategy. New methodologies and governance tools are needed to enable mobile workplace services and smoothly integrate them into the existing IT environment.

Benefits are proved to be relevant, and not just in terms of employee satisfaction. Some independent studies estimated savings for about 10 billion Euros per year if all Italian companies supported mobile activities with adequate digital workplaces.

But moving from a traditional IT governance to the mobile workplace paradigm may not be simple. The IT infrastructure is still the focal point for many CIOs, with clients and users which are requested to adapt to centralized policies. In a genuine mobile workplace, it’s all about people, so employees should be given the possibility to select the best devices fitting their individual needs.

This is clearly related to the so-called BYOD, the ‘bring-your-own-device’ approach. Some companies are allowing users to take advantage of personal devices, which they are familiar with and can thus maximize productivity. Mature employees might not be gratified by BYOD, but it could be a trigger when recruiting Millennials talents.

How could the IT department step into the mobile workplace paradigm and improve user experience, while safeguarding cost efficiency and corporate systems? An effective IT Service Management platform is the foundation to steer the complexity of technologies and devices coming into company perimeters.

IT Service Management frameworks ensure that the right processes, people and technology are in place, so the company can meet its business goals – even in the digital and mobile age.