Most organizations have defined and tested Disaster Recovery Plans to be ready to react to possible adverse events and secure business continuity. These plans generally consist of a documented process or set of procedures to recover the IT infrastructure after a natural, environmental or man-made disaster.

As many plans are focused on major emergencies or natural catastrophes, they sometimes overlook failures or issues which might not have the same severe consequences, but impact business processes and outcomes as well. A truly effective Disaster Recovery Plan should be conceived as an extension of IT Service Management procedures: that’s the best way to defend the organization against any type of incident and allow IT staff solve it before generating any damage.

An IT event monitoring solution is needed to collect and correlated data from IT services, with peculiar focus on mission critical systems which could interrupt day-to-day operations. This kind of software should also be able to share real-time alerts with nominated users anytime a potential failure is detected, recommending actions for a prompt response (more details about our KRIU 4ITO solutions are available here).

When integrating Disaster Recovery Plans with existing or new IT Service Management solutions, it is important to prioritize event severity, as different flows and procedures should be defined for high impact emergencies or minor incidents. When a high-level priority event is discovered, the Disaster Recovery Plan will immediately be invoked, and related actions will be undertaken. On the other hand, low-level priority incidents could be managed through ordinary troubleshooting at the best possible effort. Clear timelines and goals are in any case necessary to ensure effective disaster recovery.

Considering the increased occurrence of adverse events and the significant impact they might have on business continuity, a comprehensive Disaster Recovery Plan and its integration with IT Service Management workflows is nowadays advisable to quickly and effectively restore IT operations after any kind of failure.

Author: Sabis Chu, IT Technology Evangelist at KRIU