Just come back from the intense, inspiring experience of Gartner Symposium/ITxpo 2018, where we successfully introduced our new portfolio of software solutions to foster business and IT operations. We had the opportunity of sharing thoughts with CEOs and CIOs of many organisations, sensing most of them are longing for innovation and new ways to improve their business.

According to Gartner analysts, the Internet of Things (IoT) will be the most important technology driving digital business innovation through 2023, so CIOs need to master key emerging trends and technologies as they will be responsible for more than three times as many endpoints as they are today.

Cherry-picking from Gartner’s list of the ten most strategic IoT technologies and trends for the next five years, we see Artificial Intelligence (AI) as really promising. There will be about 14.2 billion connected things in 2019, and up to 25 billion by 2021: AI and machine learning will support organisations in managing an increasing volume of data, correlating information generated by systems and sensors to feed smart decision-making processes.

Product- and service-related data would even enable new business models, as about 35% of companies are considering the possibility to sell those pieces of information to third parties (that’s the theory of infonomics, or data monetisation). CIOs must educate their companies about the risks and opportunities of data brokering, setting adequate IT policies to ensure regulatory compliance, and protect corporate reputation and honour.

As the IoT continues to expand, governance will come under examination. From simple device and software inventory to more complex issues, IT departments will be challenged with the need for a governance framework to ensure appropriate end-to-end management of IoT resources and related data. This clearly introduces the security topic, as businesses should strengthen control over the source and nature of software and hardware being deployed within corporate boundaries, defining all necessary measures to grant systems and data protection and integrity, as well as reinforce trust among internal and external stakeholders.

All this – as Gartner reiterated in Barcelona – should not compromise a smooth, friendly user experience. New tools, algorithms or software should always be designed to minimise user effort, reduce friction, and encourage retention. At the end of the day, IT is for people, not for CIOs.


Author: Carlo Marzicola, Marketing and Sales Director at Kriu