Everybody knows climate change is turning natural disasters into more frequent, much more destructive events. Think of earthquakes and tsunamis, hurricanes and flooding. However, energy blackouts and man-made occurrences are also severely impacting cities, people and businesses. Remember what happened in London with the Grenfell Tower fire or in southeast Asia, where last year the failure of a national ATM system left the country without cash for six weeks.
Most organisations have risk assessment and vulnerability check routines, but when a crisis blows up, they happen to say “that’s not what we were expecting or prepared for”. How is this possible? There’s a common understanding that most executives in charge of corporate or governmental crisis management, actually haven’t been given the skills to do it. Probably, that’s why they lack methodology and expertise to quickly and effectively respond to adverse events.
It isn’t a matter of industry, as government agencies, banks and financial organisations, telecom operators, energy and manufacturing businesses, all have a high level of complexity that affects business continuity and crisis management.
Pervasive, strategic training programs are the best way to pass this, improving the organisational capability to understand what a crisis is, which business impact it might have – and prepare accordingly. Training should educate executives and crisis managers to recognise those weak signals that normally anticipate a dangerous situation, put preventive measures in place (if possible!), define the best response plan and coordinate requested actions.
Crisis management cannot be based on goodwill and some luck. Although sometimes perceived as an additional burden, training is necessary to make the organisation more resilient, ready to face occurrences that might interrupt the critical processes of an organisation for a period long enough to damage business, or even cause its failure.
Training and crisis preparedness activities should, of course, be complemented with efficient and integrated tools to collect, aggregate and deliver crisis-related information, support response and stakeholder communications. Among software solutions currently available on the market, our Emergency Response Director stands out as innovative, rich of features, and extremely reliable. Did you know that ERD has been running in a customer production environment for three years without any fault? Contact us to request a demo!