GDPR obligations also turned out to be an opportunity to improve IT processes and put privacy and data protection at the core of IT decisions.
During the terrorist attack on Easter Sunday last April, the Sri Lanka government decided to temporarily shut down access to social media to stop the spread of fake news. This episode ignited a wide debate on international media, opposing those who welcome this kind of measures and those who execrate them.
DevOps is becoming more popular among service desk operators. Someone is convinced it will outdo ITSM, others can’t wait for it; others believe it is not a threat at all. We need to acknowledge a new dynamic is establishing in relationships between business people, who set goals and dictate requirements for new corporate applications and tools, software development teams, and IT operations, who have to ensure business continuity, data availability and the highest possible efficiency.
As Artificial Intelligence (AI) is increasingly transforming business processes, many organizations are considering the opportunity to leverage it to improve existing and future IT Service Management (ITSM) practices.
For a business to grow and expand in uncertain times, it’s important to learn how much resilient a country is before making any decision about the organisation, its key partners or customers.
Cybersecurity is a hot topic for many businesses around the world, as hackers, cybercriminals and data thefts more and more threaten organisations. According to business analysts, more than half of companies acknowledge their employees to be the weakest link in cybersecurity policies since their daily actions put data and systems at risk. Should organisations do more training to raise staff awareness?
Although company awareness around cybersecurity issues is increasing, Chief information security officers (CISOs) still struggle to convince corporate executives about how impactful cybercrime can be over business processes and stakeholder relations.
Artificial Intelligence (AI) has already started to change the IT Service Management (ITSM) scenario: we don’t expect AI to replace ITSM solutions as we conceive them today, but in the next five years AI-based platforms will surely make traditional ones obsolete.
An effective data governance framework will support your organisation in evolving as a data-driven enterprise: business decision makers will always be provided with the most accurate, precise, and reliable insights about the company, its customers and the market – and will be able to grow and innovate.