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Social media: should they be banned in times of crisis?

2019-09-17T09:58:31+00:00September 17th, 2019|Categories: Blog|Tags: , , |

During the terrorist attack on Easter Sunday last April, the Sri Lanka government decided to temporarily shut down access to social media to stop the spread of fake news. This episode ignited a wide debate on international media, opposing those who welcome this kind of measures and those who execrate them.

DevOps and ITSM: are they coming together?

2019-09-11T14:15:13+00:00September 11th, 2019|Categories: Blog|Tags: , , |

DevOps is becoming more popular among service desk operators. Someone is convinced it will outdo ITSM, others can’t wait for it; others believe it is not a threat at all. We need to acknowledge a new dynamic is establishing in relationships between business people, who set goals and dictate requirements for new corporate applications and tools, software development teams, and IT operations, who have to ensure business continuity, data availability and the highest possible efficiency.

Cybersecurity: the human factor

2019-07-24T09:03:33+00:00July 24th, 2019|Categories: Blog|Tags: |

Cybersecurity is a hot topic for many businesses around the world, as hackers, cybercriminals and data thefts more and more threaten organisations. According to business analysts, more than half of companies acknowledge their employees to be the weakest link in cybersecurity policies since their daily actions put data and systems at risk. Should organisations do more training to raise staff awareness?

ITSM: Artificial Intelligence is more than automation

2019-07-09T15:36:02+00:00July 9th, 2019|Categories: Blog|Tags: , , |

Artificial Intelligence (AI) has already started to change the IT Service Management (ITSM) scenario: we don’t expect AI to replace ITSM solutions as we conceive them today, but in the next five years AI-based platforms will surely make traditional ones obsolete.

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