Social media: should they be banned in times of crisis?

September 17th, 2019|Categories: Blog|Tags: , , |

During the terrorist attack on Easter Sunday last April, the Sri Lanka government decided to temporarily shut down access to social media to stop the spread of fake news. This episode ignited a wide debate on international media, opposing those who welcome this kind of measures and those who execrate them.

DevOps and ITSM: are they coming together?

September 11th, 2019|Categories: Blog|Tags: , , |

DevOps is becoming more popular among service desk operators. Someone is convinced it will outdo ITSM, others can’t wait for it; others believe it is not a threat at all. We need to acknowledge a new dynamic is establishing in relationships between business people, who set goals and dictate requirements for new corporate applications and tools, software development teams, and IT operations, who have to ensure business continuity, data availability and the highest possible efficiency.

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