As organisations increasingly look for more agility, traditional IT operations models are starting to crack, as they can’t grant the flexibility companies need to stay competitive. They also soak up relevant capital investments and IT resources and require many years to be paid off, thus reducing manoeuvre margins if adjustments or changes become necessary.

Many companies are moving towards serverless computing and cloud technologies, in most cases focusing on a simple solution as a service (Saas) or infrastructure as a service (IaaS). Other real-life customer cases prove that hybrid IT operations models are far more successful when on-demand access to multiple IT platforms and applications is to be provided.

IT departments are therefore becoming service brokers, effectively combining public and private clouds to offer what really matters for business teams, that is a reliable, continued support to critical processes and workflows, and secured data availability. Be a service broker means making business applications accessible almost on a self-service basis, so teams and users can provision the services they need, where and when they need them.

On-premises and cloud applications will be supported transparently, and business processes as a service (BPaaS) will come into play. New tools and technologies will be integrated smoothly, without compromising on governance policies and security standards. If supporting DevOps, it will also be easier to manage advanced features along the full applications life cycle.

As service brokers, IT departments will be less hardware and software managers, and more strategic orchestrators of software-based IT and corporate services. Potential benefits of hybrid IT operations models include enhanced speed in delivering new applications, improved agility and flexibility, increased end-to-end visibility and control over IT resources.

Deploying a hybrid IT operations model and becoming service brokers will require some effort, but it won’t worsen typical headaches CIOs suffer from, that are cost reduction, quality of service and customer satisfaction, compliance and innovation.