With most companies across different industries facing the effects of digital transformation, software is taking centre stage and many IT departments are challenged with the request of more performing, reliable and integrated applications to support key business processes. Software houses and developers are thus struggling to improve and accelerate development cycles, and are often asked to tear down obsolete siloed models or monolithic systems.

In hybrid cloud environments, collaboration is essential to innovate business applications, so new methods and tools are needed to streamline release cycles, maximise security, increase flexibility and scalability. Agile has turned out to be an acknowledged methodology to develop good software with an admissible time-to-market, providing the best possible user experience thanks to event-based architectures and integrated data models.

Compared to traditional approaches such as Waterfall, Agile introduced some news in product and service development, which also evolved software engineers’ job routines, as well as relationships between customers and IT suppliers. According to the State of Agile Report, today about 94% of worldwide companies uses Agile, even though in only 8% of the organisations it is pervasive across all project teams.

Basically, Agile divides software development into small features subsets which can be managed in parallel workflows, thus reducing the time to have prototypes to be tested and finalised. This allows IT staff and business people to interact even before the application is released, sharing feedback and implementing changes more quickly. Delivery and operations can be further enhanced with DevOps, adopting patterns such as application release automation and continuous integration tools.

In such perspective, IT Service Management has become a useful test bed to check the quality of software applications on-the-job. By applying analytics to incoming tickets and issues, monitoring recurrent failures and tracking their solution, organisations can assess the state of the art of their software. With a double benefit: improving customer and business support, and feeding software development with relevant insights.

Author: Sabis Chu, IT Technology Evangelist at KRIU